The eNPS, also known as Employee Net Promoter Score, serves as a measure of employee loyalty and satisfaction. It involves a single question, where employees rate their likelihood of recommending the company on a scale from 0 to 10.
Why analyse the eNPS?
As per a Deloitte study, organizations with a high eNPS score experience reduced absenteeism and improved employee retention rates. Notably, there is compelling evidence that employee satisfaction significantly impacts customer satisfaction.
When should eNPS be measured?
– At least once a year to track progress of your eNPS (recommended)
– After significant changes or events in the company’s life, such as organizational changes, mergers, and acquisitions.
What are the benefits of eNPS?
For the employer
Improves talent retention and loyalty
Improves employee performance
Helps identify trends in employee satisfaction
Boosts corporate culture
Reduces recruitment costs
Strengthens employee engagement and fosters a sense of belonging
Contributes to the company’s improvement
Transforms employees into employer brand ambassadors