Customer – CFE
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Who is CFE?
CFE is a multidisciplinary group active in Belgium, Luxembourg, and Poland. Engaged in four strategic sectors (real estate development, multitechnics, construction and renovation, and sustainable investments), CFE employs over 3,100 people across 15 entities.
Recognized for its innovative approach, the group aims to shape a sustainable future while honoring strong societal commitments. Founded in 1880, CFE places sustainability, innovation and respect for employees at the heart of its strategy.
Why a partnership with Balencio?
Marianne Servais, HR Talent Manager at CFE, highlights the importance of objectively measuring employee well-being and engagement for a large company.
“We were looking for HR indicators that were both simple to understand and effective in precisely targeting our areas for improvement and tracking the evolution of our human capital over time.” This is why CFE opted for Balencio’s Human Capital Index, an assessment tool that reveals the general state of team well-being according to four essential dimensions: engagement, retention, satisfaction, and energy.
Another key factor in choosing Balencio lies in the richness and granularity of the analyses offered by the platform. “With just a few clicks, we can detail the results to finely understand our employees’ expectations and feelings, enabling us to define very targeted action plans. This granularity is accompanied by a scrupulous respect for employee anonymity, ensured by minimum respondent thresholds.”
Quote
Marianne Servais
Talent Manager Group
“The platform has enabled us to highlight our successes and identify where to focus our efforts to strengthen our HR policy, both at the group level and within each entity.”
The advantages of Balencio
✅ Granular results for targeted action plans
✅ A comprehensive platform from data collection to analysis
✅ Sector-specific comparisons thanks to precise benchmarking
Their favorite features
Gain a precise understanding of the connections between the different aspects of the company. Identify the trends and behaviors impacting your strategic challenges.
Implement the eNPS (Employee Net Promoter Score), the optimal metric for gauging your employees’ loyalty and satisfaction levels.
Benchmark your results against those of other companies to gain valuable insights and better position yourself in the market.
A high-impact HR policy
The collaboration with Balencio started with the measurement of the eNPS, followed by the evaluation with Balencio’s Human Capital Index. “The platform allowed us to highlight our successes and identify where to focus our efforts to strengthen our HR policy at both the group and entity levels,” says Marianne Servais.
A specific effort was made to involve all employees, including less digitally-inclined workers, through dedicated sessions and the use of paper materials to ensure inclusive participation and representative results from all populations.
Why CFE recommends Balencio
“As an HR decision-support platform, Balencio offers a comprehensive view of well-being and performance at work and allows for a detailed analysis of employee feedback,” says Marianne Servais. “Furthermore, our dedicated Customer Success Manager played a key role in the success of the project by providing constant and tailored support to CFE’s needs.”
“With the help of Balencio, we have gained a precise understanding of the HR issues to address, which clearly guides us on the actions to prioritize to boost our overall performance.” “
Location
Belgium, Luxembourg, Poland
Number of employees
3.100
Industry
Construction
Solutions / Modules used
Human Capital Index, eNPS, Energy
