{"id":8693,"date":"2023-09-17T22:09:47","date_gmt":"2023-09-17T20:09:47","guid":{"rendered":"https:\/\/balencio.com\/understanding-and-applying-the-enps-a-key-tool-for-measuring-employee-engagement\/"},"modified":"2026-04-21T16:36:25","modified_gmt":"2026-04-21T14:36:25","slug":"understanding-and-applying-the-enps-a-key-tool-for-measuring-employee-engagement","status":"publish","type":"post","link":"https:\/\/balencio.com\/en\/understanding-and-applying-the-enps-a-key-tool-for-measuring-employee-engagement\/","title":{"rendered":"Understanding and applying the eNPS : a key tool for measuring employee engagement"},"content":{"rendered":"\n<div class=\"wp-block-grimlock-wrapper alignfull  wp-block-grimlock-wrapper--inner-narrower\" style=\"--grimlock-wrapper-background-color:#F8F9FA;--grimlock-wrapper-margin-bottom:0rem;--grimlock-wrapper-padding-top:2rem;--grimlock-wrapper-border-top:0 solid #00000000;--grimlock-wrapper-border-bottom:0 solid #00000000;--grimlock-wrapper-border-left:0 solid #00000000;--grimlock-wrapper-border-right:0 solid #00000000\"><div class=\"wp-block-grimlock-wrapper__bg\"><\/div><div class=\"wp-block-grimlock-wrapper__bg-overlay\"><\/div><div class=\"wp-block-grimlock-wrapper__inner\"><div style=\"font-style:normal;font-weight:500;text-transform:uppercase\" class=\"taxonomy-category has-text-align-center wp-block-post-terms has-text-color has-black-color has-text-bigger-font-size\"><a href=\"https:\/\/balencio.com\/en\/resources\/articles\/\" rel=\"tag\">Articles<\/a><\/div>\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h1 class=\"has-text-align-center wp-block-post-title\">Understanding and applying the eNPS : a key tool for measuring employee engagement<\/h1>\n\n\t\t\t<div  class=\" wp-block-grimlock-divider alignfull grimlock-divider grimlock-divider--flip-shape-horizontally grimlock-divider--align-icon-center-center\" style=\"--grimlock-divider-shape-color:#F8F9FA;--grimlock-divider-icon-color:#000000;--grimlock-divider-background-color:#fefefe;--grimlock-divider-icon-size:20px;--grimlock-divider-height:100px;--grimlock-divider-margin-top:0px;--grimlock-divider-margin-bottom:0px;z-index:0;\"  >\n\t\t\t\t\n\t\t\t<div class=\"grimlock-divider__icon\">\n\n\t\t\t\t<svg width=\"40\" height=\"40\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 40 40\"><\/svg>\n\n\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t<div class=\"grimlock-divider__shape\">\n\t\t\t\t<svg viewBox=\"0 0 1600 200\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveAspectRatio=\"none\" class=\"grimlock-divider-svg grimlock-divider-svg--curve\" aria-hidden=\"true\"><path d=\"M1610 177.3C1423 122.9 1133.3 88 808 88c-334.7 0-631.8 37-818 94.1v28h1620v-32.8z\"><\/path><\/svg>\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n\n<div class=\"wp-block-grimlock-wrapper alignfull  wp-block-grimlock-wrapper--inner-narrow\" style=\"--grimlock-wrapper-border-top:0 solid #00000000;--grimlock-wrapper-border-bottom:0 solid #00000000;--grimlock-wrapper-border-left:0 solid #00000000;--grimlock-wrapper-border-right:0 solid #00000000;--grimlock-wrapper-overflow:visible\"><div class=\"wp-block-grimlock-wrapper__bg\"><\/div><div class=\"wp-block-grimlock-wrapper__bg-overlay\"><\/div><div class=\"wp-block-grimlock-wrapper__inner\">\n<div class=\"wp-block-group has-balencio-grey-600-color has-text-color has-text-smaller-font-size is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-80041ad0 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Post\u00e9 le<\/p>\n<\/div><\/div>\n\n\n<div class=\"has-text-align-left wp-block-post-date\"><time datetime=\"2023-09-17T22:09:47+02:00\">17 September 2023<\/time><\/div><\/div>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer wp-embed-aspect-16-9 wp-has-aspect-ratio\"><\/div>\n\n\n\n<p class=\"has-text-align-center wp-embed-aspect-16-9 wp-has-aspect-ratio has-balencio-blue-500-color has-text-color\" style=\"font-style:normal;font-weight:500\"><span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> 5<\/span> <span class=\"rt-label rt-postfix\"><\/span><\/span> reading time<\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer wp-embed-aspect-16-9 wp-has-aspect-ratio\"><\/div>\n\n\n<figure style=\"width:100%;\" class=\"wp-embed-aspect-16-9 wp-has-aspect-ratio wp-block-post-featured-image\"><img decoding=\"async\" width=\"2560\" height=\"1600\" src=\"https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS-scaled.png\" class=\"attachment-full size-full wp-post-image\" alt=\"eNPS\" style=\"object-fit:cover;\" srcset=\"https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS-scaled.png 2560w, https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS-300x188.png 300w, https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS-1024x640.png 1024w, https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS-768x480.png 768w, https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS-1536x960.png 1536w, https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS-2048x1280.png 2048w, https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS-1850x1156.png 1850w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile wp-embed-aspect-16-9 wp-has-aspect-ratio is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p>In a context where <strong>human capital<\/strong> has become a strategic lever, more and more companies are seeking to assess <strong>employee satisfaction<\/strong> in a concrete way. Among the HR tools gaining popularity is the <strong><a href=\"https:\/\/balencio.com\/en\/voice-of-employee\/enps\/\"><strong>eNPS<\/strong><\/a><\/strong>, or Employee Net Promoter Score. Easy to implement, this <strong>HR indicator<\/strong> provides a clear view of employees\u2019 willingness to recommend their company. However, fully leveraging the <strong>eNPS survey<\/strong> requires mastering its methodology, interpretation, and integration into a broader employee <strong><a href=\"https:\/\/balencio.com\/en\/employer-branding\/engagement\/\">engagement measurement <\/a><\/strong>approach. Here is how you can optimize your use of eNPS.    <\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"what-is-the-enps-and-why-take-this-step\"><strong>What is the eNPS and why take this step ?<\/strong><\/h2>\n\n\n<p>The <strong>eNPS <\/strong>is based on a simple question: \u201cWould you recommend our company as a place to work to those around you?\u201d This approach is directly inspired by the <strong>Net Promoter Score<\/strong>, which has long been used in customer contexts to assess loyalty. Its adaptation to the HR field makes it possible to quickly gauge <strong>employee engagement<\/strong> and their <strong><a href=\"https:\/\/balencio.com\/en\/employer-branding\/satisfaction\/\">level of satisfaction<\/a><\/strong> with company culture, management, and the overall employee experience.  <\/p>\n\n\n\n<p>Used regularly through <a href=\"https:\/\/balencio.com\/en\/voice-of-employee\/pulse-surveys\/\">pulse surveys<\/a>, this concise barometer helps HR directors take the organization\u2019s pulse. It stands out for its simplicity, its rapid analysis, and its ability to unite teams around a common goal: improving employees\u2019 willingness to <strong>recommend the company<\/strong>, which serves as a powerful recruitment lever through word-of-mouth. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"how-does-the-calculation-of-the-enps-work\"><strong>How does the calculation of the eNPS work ?<\/strong><\/h2>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1953\" height=\"678\" src=\"https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS_graph.png\" alt=\"Illustration of the calculation of the Employee Net Promoter Score with three visual categories: detractors (scores from 0 to 6 in red), passive (7 and 8 in orange) and promoters (9 and 10 in green). The formula presented specifies: eNPS = percentage of promoters minus percentage of detractors. \" class=\"wp-image-7517\" style=\"aspect-ratio:2.880652412567306;width:477px;height:auto\" srcset=\"https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS_graph.png 1953w, https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS_graph-300x104.png 300w, https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS_graph-1024x355.png 1024w, https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS_graph-768x267.png 768w, https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS_graph-1536x533.png 1536w, https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/eNPS_graph-1850x642.png 1850w\" sizes=\"(max-width: 1953px) 100vw, 1953px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The<strong> eNPS calculation<\/strong> method is one of the key strengths of this system. Each participant answers the core question on a scale from 0 to 10. Responses are then segmented into three categories:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Promoters <\/strong>(notes 9-10) : enthusiastic employees, proud of their company, bearers of the employer brand.<\/li>\n\n\n\n<li><strong>Passive <\/strong>(notes 7-8) : employees are satisfied but not inclined to actively recommend their organization.<\/li>\n\n\n\n<li><strong>Detractors <\/strong>(scores 0-6) : dissatisfied people, likely to dissuade future candidates.<\/li>\n<\/ul>\n\n\n\n<p>The <strong>final score<\/strong> is calculated by subtracting the percentage of detractors from the percentage of promoters, expressed as a percentage. This result, known as the <strong>Employee Net Promoter Score<\/strong>, typically ranges from -100 to +100. A positive score indicates a majority of <strong>employee ambassadors<\/strong>, while a negative score calls for a closer examination of workplace quality or the sense of belonging within the team.  <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"which-levels-to-decrypt-the-hr-indicator\"><strong>Which levels to decrypt the HR indicator ?<\/strong><\/h3>\n\n\n<p>To effectively leverage the results, it is important to establish a <strong>sectoral or internal benchmark<\/strong>. Many companies observe an average <strong>eNPS ranging from 10 to 30<\/strong>. A score between 50 and 70 reflects <strong>strong employee loyalty<\/strong>, which is rare but achievable through a differentiated employee experience. Conversely, a score below zero signals a deeper organizational issue that may accelerate turnover.   <\/p>\n\n\n\n<p>The creation of <strong>comparative dashboards across teams<\/strong>, entities, or time periods makes it possible to visualize how <strong>employee satisfaction<\/strong> evolves over time. This approach provides HR managers with a valuable management tool to prioritize continuous improvement initiatives. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"why-include-qualitative-feedback-in-your-enps-survey\"><strong>Why include qualitative feedback in your eNPS survey ?<\/strong><\/h3>\n\n\n<p>While the overall score facilitates comparison, it is not sufficient to explain the underlying drivers of <strong>engagement <\/strong>or disengagement. Adding one or two <strong>open-ended questions<\/strong> to the eNPS <strong>survey <\/strong>encourages employees to share their feelings, suggestions, or specific needs. These qualitative insights enrich the statistical interpretation and help guide action plans toward areas that are truly expected on the ground: working conditions, recognition, professional development, and managerial relationships.  <\/p>\n\n\n\n<p>Several companies have observed a clear improvement in their <strong>Employee Net Promoter Score<\/strong> after adjusting their HR policies based on this open feedback. This highlights the virtuous synergy between <strong>active listening<\/strong>, quantitative measurement, and day-to-day <strong>employee engagement<\/strong>. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-effectively-launch-an-enps-survey\"><strong>How to effectively launch an eNPS survey ?<\/strong><\/h2>\n\n\n<p>Launching an<strong> eNPS survey<\/strong> requires establishing a transparent and reassuring framework to encourage participation. Briefly explaining the purpose of the approach, guaranteeing anonymity, and communicating the timeline for sharing results help strengthen trust. <strong>Clear and repeated communication<\/strong>, tailored to the different levels of the organization, maximizes<strong> response rates<\/strong> and encourages every employee to express themselves freely.  <\/p>\n\n\n\n<p>It is also important to involve <strong>managers <\/strong>from the outset. Their engagement in promoting the survey and supporting the post-survey process helps ensure ownership of the results and prevents counterproductive dynamics such as \u201cblame culture.\u201d Managers thus become key actors in the social climate and drivers of <strong>employee engagement<\/strong>.  <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"which-tools-should-be-chosen-to-structure-the-measurement-of-engagement\"><strong>Which tools should be chosen to structure the measurement of engagement ?<\/strong><\/h3>\n\n\n<p>Many <strong>HR solution<\/strong>s now offer automated pulse survey modules that include eNPS. These platforms often allow the <a href=\"https:\/\/balencio.com\/en\/voice-of-employee\/hr-barometer\/\">HR barometer <\/a>to be enriched with customized questions, enable the analysis of open-text feedback, generate dynamic reports, and easily track changes in <strong>employee loyalty <\/strong>over time. <\/p>\n\n\n\n<p>Some organizations still rely on spreadsheets or paper questionnaires, particularly in industrial or multi-site environments. In such cases as well, the regularity of <strong>engagement measurement<\/strong> matters more than technical sophistication, provided that sufficiently robust analytical tools are in place to ensure reliable reporting. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"what-are-the-common-obstacles-when-interpreting\"><strong>What are the common obstacles when interpreting ?<\/strong><\/h3>\n\n\n<p>Correctly interpreting an <strong>Employee Net Promoter Score<\/strong> requires perspective and objectivity. Participation biases (with some groups responding more actively than others), a lack of sector benchmarks, or insufficient communication about the purpose of the process can distort the insights drawn from the results. <\/p>\n\n\n\n<p>A poor score can sometimes discourage or immobilize decision-makers. However, the purpose of the <strong>eNPS survey<\/strong> is not to sanction but to guide improvement. Prioritizing dialogue, sharing results in group meetings, and proposing a concrete action plan help position <strong>engagement measurement<\/strong> as a genuine tool for shared progress.  <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-turn-the-enps-into-a-real-lever-of-engagement\"><strong>How to turn the eNPS into a real lever of engagement ?<\/strong><\/h2>\n\n\n<p>Collecting an <strong>Employee Net Promoter Score<\/strong> is not enough if no action follows the measurement. The strength of this HR indicator lies in the improvement loop: it serves not only to diagnose but, above all, to trigger visible transformations. <\/p>\n\n\n\n<p>Many initiatives demonstrate significant success when HR teams systematically integrate eNPS into their day-to-day management : <strong>regular feedback<\/strong> systems, transparent sharing of results, dedicated sessions to address reported issues, and rapid adjustments to internal processes position the organization as an active listener and a driver of dialogue.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"what-benefits-can-be-expected-from-regular-monitoring\"><strong>What benefits can be expected from regular monitoring ?<\/strong><\/h3>\n\n\n<p>A structured, cyclical approach not only <strong>increases employees\u2019 willingness to recommend the company<\/strong>, but also strengthens internal solidarity and reduces turnover. Some organizations observe a positive impact on their referral programs, <strong>collective performance<\/strong>, and even innovation, as proactive listening fosters novelty and encourages initiative-taking. <\/p>\n\n\n\n<p>Integrating <strong>eNPS <\/strong>into a broader set of <strong>complementary HR indicators<\/strong> (such as absenteeism, career progression, and training) ultimately provides a comprehensive analysis of the e<strong>mployee experience<\/strong>, based on tangible data rather than mere perceptions, thereby strengthening<strong> employee loyalty<\/strong> over the long term.<\/p>\n\n\n\n<div class=\"wp-block-grimlock-wrapper  wp-block-grimlock-wrapper--inner-narrow\" style=\"--grimlock-wrapper-text-color:#ffffff;--grimlock-wrapper-headings-color:#ffffff;--grimlock-wrapper-background-color:linear-gradient(288deg,rgb(148,160,255) 0%,rgb(83,96,191) 100%);--grimlock-wrapper-margin-top:2rem;--grimlock-wrapper-padding-top:4rem;--grimlock-wrapper-padding-right:4rem;--grimlock-wrapper-padding-bottom:4rem;--grimlock-wrapper-padding-left:4rem;--grimlock-wrapper-border-top:0 solid #00000000;--grimlock-wrapper-border-bottom:0 solid #00000000;--grimlock-wrapper-border-left:0 solid #00000000;--grimlock-wrapper-border-right:0 solid #00000000;--grimlock-wrapper-border-top-left-radius:40px;--grimlock-wrapper-border-top-right-radius:0px;--grimlock-wrapper-border-bottom-left-radius:40px;--grimlock-wrapper-border-bottom-right-radius:40px\" data-aos=\"fade-up\" data-aos-duration=\"750\" data-aos-easing=\"ease-in-out\" data-aos-once=\"true\"><div class=\"wp-block-grimlock-wrapper__bg\"><\/div><div class=\"wp-block-grimlock-wrapper__bg-overlay\"><\/div><div class=\"wp-block-grimlock-wrapper__inner\"><h2 class=\"wp-block-heading has-text-align-center decoration-lines--right decoration--color-warning-400\" id=\"measure-your-enps-with-balencio\">Measure your eNPS with Balencio<\/h2>\n\n\n<p class=\"has-text-align-center\">\u2705 Quick and easy<\/p>\n\n\n\n<p class=\"has-text-align-center\">\u2705<strong> Reinforces the commitment<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">\u2705<strong> Retain talent<\/strong><\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"https:\/\/balencio.com\/en\/voice-of-employee\/enps\/\">Try the eNPS<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-grimlock-wrapper alignfull wp-block-grimlock-wrapper--inner-narrow\" style=\"--grimlock-wrapper-margin-bottom:0rem;--grimlock-wrapper-padding-top:2rem;--grimlock-wrapper-padding-bottom:2rem;--grimlock-wrapper-border-top:0 solid #00000000;--grimlock-wrapper-border-bottom:0 solid #00000000;--grimlock-wrapper-border-left:0 solid #00000000;--grimlock-wrapper-border-right:0 solid #00000000\"><div class=\"wp-block-grimlock-wrapper__bg\"><\/div><div class=\"wp-block-grimlock-wrapper__bg-overlay\"><\/div><div class=\"wp-block-grimlock-wrapper__inner\"><\/div><\/div>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"102\" height=\"99\" src=\"https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/caroline_iweins-1.png\" alt=\"Portrait of Caroline Iweins\" class=\"wp-image-7513\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div style=\"font-style:normal;font-weight:600;\" class=\"wp-block-post-author-name\">Caroline Iweins<\/div>\n\n\n<p class=\"has-balencio-grey-700-color has-text-color has-text-smaller-font-size\">Head of Research & Development<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:0.5rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-post-author-biography has-text-color has-balencio-grey-800-color\">Caroline Iweins est Docteure en psychologie du travail et charg\u00e9e de cours invit\u00e9e \u00e0 l\u2019UCLouvain, o\u00f9 elle enseigne la gestion des risques psychosociaux. Elle est \u00e9galement Responsable Recherche &amp; D\u00e9veloppement chez Balencio, o\u00f9 elle met son expertise scientifique au service de la conception d\u2019outils innovants d\u00e9di\u00e9s \u00e0 la mesure et \u00e0 la pr\u00e9vention du bien-\u00eatre au travail.\r\nSes travaux portent sur la pr\u00e9vention du stress professionnel, la d\u00e9tection du burnout et l\u2019am\u00e9lioration du climat organisationnel. Passionn\u00e9e par le lien entre science et pratique, elle \u0153uvre \u00e0 rapprocher la recherche acad\u00e9mique des r\u00e9alit\u00e9s du terrain pour aider les entreprises \u00e0 d\u00e9velopper des environnements de travail sains, durables et performants.\r\nCaroline Iweins est \u00e9galement auteure de l\u2019ouvrage \u201cD\u00e9tecter et pr\u00e9venir le burnout\u201d, publi\u00e9 aux \u00c9ditions Mardaga, dans lequel elle partage des cl\u00e9s scientifiques et pratiques pour comprendre, rep\u00e9rer et agir face au burnout.<\/div><\/div>\n\n\n\n<div class=\"wp-block-column column--sticky is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div class=\"wp-block-group balencio-article-sidebar is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-grimlock-wrapper  wp-block-grimlock-wrapper--inner-full box--shadowed\" style=\"--grimlock-wrapper-padding-top:2rem;--grimlock-wrapper-padding-right:1rem;--grimlock-wrapper-padding-bottom:2rem;--grimlock-wrapper-padding-left:1rem;--grimlock-wrapper-border-top:1px solid #EAECEF;--grimlock-wrapper-border-bottom:1px solid #EAECEF;--grimlock-wrapper-border-left:1px solid #EAECEF;--grimlock-wrapper-border-right:1px solid #EAECEF;--grimlock-wrapper-border-top-left-radius:27px;--grimlock-wrapper-border-top-right-radius:0px;--grimlock-wrapper-border-bottom-left-radius:27px;--grimlock-wrapper-border-bottom-right-radius:27px\"><div class=\"wp-block-grimlock-wrapper__bg\"><\/div><div class=\"wp-block-grimlock-wrapper__bg-overlay\"><\/div><div class=\"wp-block-grimlock-wrapper__inner\">\n<p class=\"has-text-align-left has-balencio-blue-500-color has-text-color has-h-5-font-size\">Table des mati\u00e8res<\/p>\n\n\n<ul class=\"simpletoc-list\">\n<li><a href=\"#what-is-the-enps-and-why-take-this-step\">What is the eNPS and why take this step ?<\/a>\n\n<\/li>\n<li><a href=\"#how-does-the-calculation-of-the-enps-work\">How does the calculation of the eNPS work ?<\/a>\n\n\n<\/li>\n\n<li><a href=\"#how-to-effectively-launch-an-enps-survey\">How to effectively launch an eNPS survey ?<\/a>\n\n\n<\/li>\n\n<li><a href=\"#how-to-turn-the-enps-into-a-real-lever-of-engagement\">How to turn the eNPS into a real lever of engagement ?<\/a>\n\n\n<li><a href=\"#measure-your-enps-with-balencio\">Measure your eNPS with Balencio<\/a>\n<\/li><\/ul><\/div><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-42c95ffb\"><\/div>\n\n\n\n<div class=\"wp-block-grimlock-wrapper  wp-block-grimlock-wrapper--inner-full box--shadowed\" style=\"--grimlock-wrapper-margin-top:0rem;--grimlock-wrapper-border-top:0 solid #00000000;--grimlock-wrapper-border-bottom:0 solid #00000000;--grimlock-wrapper-border-left:0 solid #00000000;--grimlock-wrapper-border-right:0 solid #00000000;--grimlock-wrapper-border-top-left-radius:27px;--grimlock-wrapper-border-bottom-left-radius:27px;--grimlock-wrapper-border-bottom-right-radius:27px\"><div class=\"wp-block-grimlock-wrapper__bg\"><\/div><div class=\"wp-block-grimlock-wrapper__bg-overlay\"><\/div><div class=\"wp-block-grimlock-wrapper__inner\">\n<figure class=\"wp-block-image size-large is-resized w-100\"><img decoding=\"async\" width=\"685\" height=\"493\" src=\"https:\/\/balencio.com\/wp-content\/uploads\/2023\/09\/Newsletter-4.svg\" alt=\"Illustration d\u2019une communication ou un personnage assis tient un m\u00e9gaphone tandis qu\u2019un ordinateur affiche une grande enveloppe ouverte.\" class=\"wp-image-7524\" style=\"width:290px;height:auto\"\/><\/figure>\n\n\n\n<div class=\"wp-block-grimlock-wrapper  wp-block-grimlock-wrapper--inner-full\" style=\"--grimlock-wrapper-background-color:linear-gradient(135deg,rgb(148,160,255) 0%,rgb(130,144,253) 100%);--grimlock-wrapper-padding-top:1rem;--grimlock-wrapper-padding-right:1rem;--grimlock-wrapper-padding-bottom:1rem;--grimlock-wrapper-padding-left:1rem;--grimlock-wrapper-border-top:0 solid #00000000;--grimlock-wrapper-border-bottom:0 solid #00000000;--grimlock-wrapper-border-left:0 solid #00000000;--grimlock-wrapper-border-right:0 solid #00000000\"><div class=\"wp-block-grimlock-wrapper__bg\"><\/div><div class=\"wp-block-grimlock-wrapper__bg-overlay\"><\/div><div class=\"wp-block-grimlock-wrapper__inner\">\n<p class=\"has-white-color has-text-color has-text-bigger-font-size\">\n\t\t\t\t\t\t\t\t\t<strong>Les actualit\u00e9s RH de Balencio directement dans votre bo\u00eete mail<\/strong><\/p>\n\n\n\n\t\t\t<form id=\"sib_signup_form_3\" method=\"post\" class=\"sib_signup_form\">\n\t\t\t\t<div class=\"sib_loader\" style=\"display:none;\"><img\n\t\t\t\t\t\t\tsrc=\"https:\/\/balencio.com\/wp-includes\/images\/spinner.gif\" alt=\"loader\"><\/div>\n\t\t\t\t<input type=\"hidden\" name=\"sib_form_action\" value=\"subscribe_form_submit\">\n\t\t\t\t<input type=\"hidden\" name=\"sib_form_id\" value=\"3\">\n                <input type=\"hidden\" name=\"sib_form_alert_notice\" value=\"Please fill out this field\">\n                <input type=\"hidden\" name=\"sib_form_invalid_email_notice\" value=\"Your email address is invalid\">\n                <input type=\"hidden\" name=\"sib_security\" value=\"6a26885083\">\n\t\t\t\t<div class=\"sib_signup_box_inside_3\">\n\t\t\t\t\t<div style=\"\/*display:none*\/\" class=\"sib_msg_disp\">\n\t\t\t\t\t<\/div>\n                    \t\t\t\t\t    <label class=\"sib-email-area\">E-mail address*<\/label> \r\n    <input type=\"email\" class=\"sib-email-area\" name=\"email\" placeholder=\"\" value=\"surname.name@company.com\" required=\"required\"> \r\n<\/p>\r\n<input type=\"checkbox\" name=\"terms\" required=\"required\"> I accept the <a href=\"https:\/\/balencio.com\/vie-privee\/\">data processing and data privacy policy<\/a> \r\n<p class=\"sib-email-area\"> \r\n<p>\r\n    <input type=\"submit\" class=\"sib-default-btn\" value=\"I subscribe\">\r\n<\/p>\t\t\t\t<\/div>\n\t\t\t<\/form>\n\t\t\t<style>\n\t\t\t\tform#sib_signup_form_3 p.sib-alert-message {\n    padding: 6px 12px;\n    margin-bottom: 20px;\n    border: 1px solid transparent;\n    border-radius: 4px;\n    -webkit-box-sizing: border-box;\n    -moz-box-sizing: border-box;\n    box-sizing: border-box;\n}\nform#sib_signup_form_3 p.sib-alert-message-error {\n    background-color: #f2dede;\n    border-color: #ebccd1;\n    color: #a94442;\n}\nform#sib_signup_form_3 p.sib-alert-message-success {\n    background-color: #dff0d8;\n    border-color: #d6e9c6;\n    color: #3c763d;\n}\nform#sib_signup_form_3 p.sib-alert-message-warning {\n    background-color: #fcf8e3;\n    border-color: #faebcc;\n    color: #8a6d3b;\n}\n\t\t\t<\/style>\n\t\t\t\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Discover the eNPS (Employee Net Promoter Score), the indicator to measure your employees&#8217; satisfaction and their propensity to recommend your company.<\/p>\n","protected":false},"author":4,"featured_media":7512,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[44],"tags":[57],"class_list":["post-8693","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","tag-article"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>eNPS : Measure and improve employee engagement<\/title>\n<meta name=\"description\" content=\"Discover how the eNPS can become 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